At MeDeeKor, we prioritize a seamless and efficient shipping process to ensure that every Metal Wall Art order arrives promptly, securely, and in pristine condition. Please review our shipping details below:

Order Processing Time

• Processing Time: Orders are typically processed and dispatched within 1–2 business days (excluding weekends and holidays) from the time of purchase.

• Packaging: Each item is carefully inspected and securely packaged by our fulfillment team to minimize the risk of damage during transit.

Shipping Options & Delivery Times

• Standard Shipping (Free): 4–6 business days after dispatch.

• Expedited Shipping ($6.99): 2–4 business days after dispatch.

⚠️ Note: Total delivery time = Processing Time + Shipping Time.

Carriers

We primarily ship via UPS, USPS, FedEx, or other reputable courier services depending on destination and availability.

Shipping Coverage

• Domestic Shipping (United States): Available to most U.S. states.

• Restrictions: At this time, we cannot ship to U.S. military bases (APO/FPO) or P.O. Boxes.

• International Shipping: Not yet available. Updates will be provided when this service is launched.

Shipping Costs

• Standard shipping within the U.S. is free for all orders.

• Expedited shipping is available for $6.99 per order.

• International shipping (when available) will be calculated at checkout.

Order Tracking

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

• You can track the shipment status online and estimate the arrival time.

Peak Season Considerations

During holidays or peak demand periods, shipping and delivery times may be slightly delayed. We appreciate your patience and assure you that we are working diligently to fulfill all orders promptly.

Shipping Issues

Delayed Shipments

• If your package is delayed beyond the estimated delivery time, please contact our customer support team.

Damaged or Defective Items

• If your order arrives damaged, please notify us within 48 hours of delivery.

• Provide your order number, photos of the damaged product, and packaging.

• We will offer replacement, repair, or refund depending on the situation.

Missing Items

1. Notice: Contact us at info@medeekor.com with your order number and details of the missing items.

2. Verification: Our customer support team will investigate and verify within 72 hours.

3. Resolution:

   • Reshipment: Missing items will be shipped free of charge with a new tracking number.

   • Refund: Refunds for missing items will be issued to your original payment method within 5–7 business days.

Customer Support

• Email: info@medeekor.com

• Address: 101 Mount Haven Rd, Murphy, North Carolina 28906-7708, United States

• Assistance: Our customer support team is available to answer questions, resolve issues, and ensure your satisfaction with every order.