At MeDeeKor, we want you to shop with confidence. While we stand by the quality of our Metal Wall Art and other home décor products, we understand that sometimes returns are necessary. Below is our clear and customer-friendly policy:

Eligibility for Returns

• Timeframe: Returns are accepted within 30 days from the date of purchase.

• Condition: Items must be unused, in original condition, and include all original packaging, tags, and accessories.

• Exclusions: Customized or personalized items are non-returnable unless defective or damaged.

How to Initiate a Return

1. Contact Us: Email our support team at info@medeekor.com with your order number and reason for return.

2. Instructions: Our team will provide return instructions, including the address to send your item.

3. Confirmation: Once your return is received and inspected (typically within 72 hours), you’ll receive a confirmation email.

Refund Process

• Inspection: After we inspect the returned item, a refund will be processed back to your original payment method.

• Timeline: Refunds are typically completed within 5-7 business days, though banks or credit card companies may require an additional 3-5 days to post the credit.

• Proof of Issue: For defective or damaged items, providing clear photos or videos will help expedite processing.

Scenarios Covered

1. Customer Remorse (Changed Mind / Not Needed)

• Return Shipping: The customer is responsible for the return shipping cost.

• Refund: Item cost will be refunded minus the original shipping fee.

2. Faulty or Defective Product

• Process: Provide clear images of the defect to info@medeekor.com.

• Resolution: We will provide a prepaid return label and issue a full refund or replacement once the defect is confirmed.

3. Damaged During Delivery

• Documentation: Contact us immediately with photos of the damaged packaging and item.

• Resolution: We will coordinate with the carrier and send a replacement or issue a full refund.

4. Wrong Item or Wrong Size

• Contact: Email us with order details.

• Resolution: We will provide a prepaid return label and either ship the correct item/size or issue a full refund.

Return Shipping

• Items must be returned using the instructions provided by our support team.

• Unauthorized returns sent without prior approval may not be accepted.

Customer Support

We are committed to ensuring your satisfaction.

• Email: info@medeekor.com

• Address: 101 Mount Haven Rd, Murphy, North Carolina 28906-7708, United States